Company Overview

WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world’s best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives. 

Join us. Shape your story here.

THE JOB

Turner Sports is seeking a Community Manager for blockchain-based, GameFi video games. The Community Manager will be responsible for owning and building a vibrant and engaged community for a portfolio of blockchain games and experiences. As a brand ambassador, this role will build a compelling community strategy to drive fan education, engagement, customer satisfaction, advocacy with new growth marketing programs and campaigns. This creative role will conceptualize and execute ideas for activations to incentivize user growth within the fan community.

THE DAILY

Actively manage the Turner Sports portfolio of GameFi communities and forums including creating a calendar of activities, programs, messaging, and promotion, identifying community members as moderators, engaging in conversation with fans, and being the conduit between the community and the games team. Balance community expectations, fan engagement, customer satisfaction, and business strategies. Provide customer service oversight to ensure the highest customer satisfaction. Partner closely with the games team as the voice of the community throughout the entire product lifecycle to fully support the product in market.

Build a multi-channel strategy across partners, social media, including Discord, and other touchpoints to amplify and build the games portfolio messaging and tone. Manage the games’ social media accounts and presence including publishing relevant content, responding and interacting with fans, and creating original content around game updates, news, giveaways, or general hype posts/memes

Partner with other internal or external organizations and communities to drive engagement and awareness for cross-promotional media opportunities. Maintain a relationship with WB Games for industry best practices and changing trends around community management

Utilize community tools, dashboards, and testing methodologies to measure, monitor, and manage fan engagement and feedback

Stay up to date with the latest industry developments at the intersection of games, blockchain technology, and NFTs. This includes researching how different communities operate and how they are structured and supported with the latest technology tools.

THE ESSENTIALS

Bachelor's degree

Minimum of three years of managing online user communities and customer service for live operations

Experience with sports, media, or entertainment properties

Experience working with communities working with blockchain projects, NFT communities, and financial enthusiasts

Experience working in gaming including free-to-play games

Deep knowledge of gaming communities including Discord, Twitter, YouTube, Tik Tok, etc.

Experience with community management analytics tools for fan insights

Passion for gaming, free-to-play and games-as-a-service

The Perks

• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands

Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.